The Good Garage Scheme: Terms & Conditions Terms & Conditions

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website ("our site"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us is a site operated by Forte Lubricants, a division of ITW Limited. Our registered office is at Nexus House, Station Road, Egham, Surrey, TW20 9LB. Our main trading address is ITW Automotive Aftermarket PO Box 7012 Coventry CV3 9TU and we are a wholly-owned subsidiary of ITW Limited which is registered in England and Wales under company number 559693. Our VAT number is 307145582. We are a limited company.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use. When using our site, you must comply with the provisions of our acceptable use policy. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights (including all copyright, patents, trademarks, service marks, trade names, rights in software, domain names, images, logos, other distinctive brand features or designs (including the "look and feel" and other visual or non-literal elements) whether registered or unregistered) in our site, and in the material published on it. Those works are protected by copyright and other intellectual property laws and treaties around the world. All such rights are reserved. We grant you a non-transferrable, non-assignable, non-exclusive licence to use the software provided to you by us on our site (the "Software"). This licence is for the sole purpose of enabling you to use our site in the manner permitted by these terms of use. You may not grant a security interest in or over, assign, grant a sub-licence of, or otherwise transfer any part of your right to use the Software. You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless you are expressly required by law to do so. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. "the Good Garage Scheme" is a Community registered trade mark of Illinois Tool Works Inc. You must not use this or any part of the materials on, or intellectual property rights in, our site for commercial purposes without obtaining a licence to do so from us or our licensors. All rights are reserved and nothing contained on our site shall be deemed to confer on any person any licence or right with respect to the same. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents. Inclusion of garages, businesses and individuals as members of the good garage scheme does not mean that any garage, business or individual is "approved" by us and we are not responsible for work carried out by garage, business or individual members of the good garage scheme. We do not in any way guarantee or accept responsibility for any aspect of work undertaken for you (or not carried out for you) by, or agreements that you make with, a particular garage, business or individual. In every instance the decision to use a garage, business, or individual rests with you. We will not be a party to any service or transaction you take up with a garage, business or individual and all such transactions are subject to the terms and conditions agreed between you and the relevant garage, business or individual. We are not responsible for any loss, costs or damages incurred by you arising out of or in relation to work undertaken for you (or not carried out for you) by, or agreements that you make with, a garage, business or individual member of the good garage scheme and we do not offer any insurance in this respect.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site and the information accessible via our site is provided without any guarantees, conditions or warranties as to its accuracy, completeness or how current it is. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. This does not affect or limit our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. where you are a consumer, any provisions in these terms of use which seek to exclude or limit our liability shall not apply where it would be unlawful to do so due to you being a consumer.

Customer Satisfaction Survey/Feedback

The feedback you submit online, via our Good Garage Scheme application may be used to monitor garage members and to improve the performance of the Good Garage Scheme. Following receipt of this feedback, we may advise the garage of the feedback received. Your use of the feedback system indicates your permission to pass on your feedback and details to the garage unless otherwise requested by you. We would like to have the discretion to display the feedback you submit on to the Good Garage Scheme website in order to provide information in relation to rating our garages. However we are under no obligation to include your feedback on the website. Details which would identify you would not be displayed on the website. Your use of the feedback system indicates your permission to display your feedback and details to the garage unless otherwise requested by you. Customer online feedback and personal information is protected in line with GDPR regulations.


If you have a complaint regarding a member of the Good Garage Scheme, for information on our complaints procedure or to make a complaint plese click here to visit or complaints page.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.  If you wish to make any use of material on our site other than that set out above, please address your request to

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Competition – Win Your Service Cost Back

The competition is run by ITW Automotive Aftermarket, PO Box 7012 Coventry CV3 9TU (‘Good Garage Scheme’).

Through their participation in the promotion, the participants show that they know, understand and accept these terms and conditions and submit to the Good Garage Scheme's criteria for the resolution of any issue that might arise on the interpretation of the same.

Good Garage Scheme reserves the right at all times to terminate, pause or modify the promotion, unilaterally and without prior notice and/or to change the terms and conditions and/or the promotional products if circumstances so require, without in any way to be liable to pay compensation to the participants.

1. Eligible Participants

The competition is open to UK residents aged 18 years or over only. This excludes employees of ITW Limited, Good Garage Scheme members and their immediate families and anyone professionally connected with the competition.

2. Conditions of Entry

The competition is open to any customer paying for a service, repair or MOT from a Good Garage Scheme member garage. To gain entry to the competition and qualify for the free prize draw, all entrants must:

(i) Obtain a Service, with the Industry Standard Service for their vehicle at a Good Garage Scheme member garage.

(ii) The customer visits and creates online feedback with a comment, completing all mandatory fields requested. The customer will receive an email acknowledging and confirming the online feedback via the website. Only one entry per vehicle and date of work carried out.

Users who, by any method, try to circumvent the process established to participate in the promotion will be disqualified so that in case of obtaining a prize the same will be cancelled.

Good Garage Scheme feedback card (postal card) entries will not be entered in the competition and no longer valid.

3. Prize

Customers entering the competition in accordance with the above conditions will be entered into a random draw to win one of four prizes of up to £250. Each prize draw will take place approximately every 3 months. The winner will be notified by the email address and/or telephone contact number supplied with the entry.

Draws will take place on: 1st April 2024, 1st July 2024, 1st October 2024 & 16th December 2024

The customer must retain a receipt of work from the Good Garage Scheme member, proof of work carried out in the form of invoice and payment would need to be provided in order to claim their prize.

Each winner will be notified by the email address and/or telephone contact number supplied with the entry. If the prize is not claimed within 28 days after this call or email, or the customer contacted as the winner fails to provide the proof required above, the prize will be withdrawn. 

Winners will be required to supply full name, UK address and date of birth to claim a prize.

The prize of up to £250 will be awarded to the winner following receipt of the proof of work carried out, full name, UK address and date of birth.

The winner acknowledges that the Good Garage Scheme will have no responsibility for incorrect details supplied by the winner and is not obliged to offer an alternative prize.

4. Other Conditions

In order to receive the prize, the winner may be required to visit the participating Good Garage Scheme member and take part in promotional activity related to the prize draw. If the winner does not supply the Good Garage Scheme with their details within 28 days of being notified of their win, the prize will be cancelled and the selection of a new winner will take place.

This promotion is in no way sponsored, endorsed, administered by or associated with Facebook. By entering this contest, you agree to a complete release of Facebook from any or all liability in connection with this contest.

5. Length of Competition

The competition closes at 23:59 on 15th December 2024 and the last prize of up to £250 will be drawn on 16th December 2024.

6. Privacy Policy

By entering the prize draw, customers consent to Good Garage Scheme retaining their personal data. Any such data will be processed in accordance with Good Garage Scheme’s privacy policy, a copy of which is available at http://www.goodgaragescheme. com/uk/privacy-policy.html and may be used for publicity purposes, as set out above.

The Good Garage Scheme will use the personal data to manage this promotion correctly, contact the winner and give him/her the prize. Any personal data will only be used for the purpose of this promotion. Once the promotion is complete, the personal data will be eliminated within a maximum period of six (6) months, unless there is an incident, in which case the personal data of the participants affected by the incident will be retained until the complete and correct solution of it. Participants must ensure that the data provided is true.

These data shall be treated in accordance with the General Regulations on Data Protection (EU) 2016/679, of 27 April, the Data Protection Act 2018 and other applicable regulations in the field of data protection.

The owners of the data may exercise their rights of access, rectification, suppression, opposition, limitation of treatment and portability of their data by sending the corresponding request in writing, attaching a copy of your proof of entry, sending an e-mail to

The Good Garage Scheme reserves the right to withdraw this campaign at any time and for any reason.

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material that appears on our site, please email

Thank you for visiting our site.

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